VIRGIN AUSTRALIA: Reminder about travel credit expiration dates

Given my work is linked to the airline industry, I usually pride myself on knowing exactly when my flights are, what bookings I have cancelled, and what credits with Travel Bank or other schemes I might hold with airlines.

Turns out, I’m failing in one of those areas of knowledge.

I received a reminder email from Virgin Australia this afternoon, which advised me that I did have a credit, which I had forgotten about, and that I only had until the end of 2023 to spend it.

What credits and deadlines for spending them

Here is the table enclosed in the email for your easy reference:

Travel Bank login details

To redeem your travel credit, you need to log onto your Travel Bank account which you can do through the Virgin Australia Travel Bank website, using your Virgin Australia/ Velocity Frequent Flyer login details, or if not a member, you need to find the original Trave Bank email advising you of your credit, which will also give you your username. If you can’t find all that, then go old-school and give the Guest Contact Centre a call and ask for assistance on 13 67 89.

How to use your Travel Bank Credit

Head to the  Virgin Australia website and make your booking as normal. When it comes to the payment page, select Travel Bank. If you are a business customer, then log into the Virgin Australia Business Portal. Again if you have any trouble, you can also ring the Guest Contact Centre on 13 67 89

Check your credit redemption details

• If you have a credit with Qantas head to
• If you have a credit with Virgin Australia
• Regional Express (REX)

Most credits with most airlines run for 12 months, or if accrued during the pandemic, are ending on 31 December 2023. Make sure you make and book, and pay for your travel plans before then. For Qantas, you can book travel into 2024, just as long as you book it before the end of 2023. For Virgin Australia, you have to have booked AND travel before December 31, 2023 – in most circumstances.

2PAXfly Takeout

Even the best of us can forget that we have an airline credit lurking somewhere. Check your frequent flyer accounts and your emails for reminders such as the one referred to above.