Why I like Virgin Australia . . . at the moment

After being a very loyal Qantas customer, my allegiances are on the move, and they currently reside with Virgin Australia.

Why?

Because they:

• matched my status with another carrier
• gave me 2 free passes into their club
• gave me 2 more even though I had used up the previous free ones
• let us take a whole bunch of bags as hand luggage that we thought would need to be checked-in to the hold
• delayed a flight by 5 minutes on NYE to let on a missing passenger. The passenger was extremely grateful, apologetic, engaged with passengers and staff, and made a point of thanking the pilot on arrival
• upgraded me & partner on a flight to Ballina
• let us use the lounge again, even though another set of free passes had expired

This is not the cheap, service free, grumpy airline staffed by service-denying teenagers of a few years ago.