Jetstar: Outage this weekend – what customers should do

Jetstar pilots and baggage handlers and ground staff are taking some sanctioned industrial action despite what the Jetstar press release says.

The withdrawal of labor will affect about 102 flights (which Jetstar has canceled) over the course of Friday and the weekend.

Jetstar is confident that with 80% of flights still operating it will be able to accommodate 95% of affected customers on the same date of travel they have booked.

Strike Times

For Friday, the strike times are:

• Sydney strike between 5:30pm and 7:30pm
• Melbourne strikes between 9:30am to 11:30am, and 4:00pm to 6:00pm
• Brisbane strikes from 6:00am to 8:00am, and from 6:00pm to 8:00pm
• Adelaide strikes are the same – from 6:00am to 8:00am, and from 6:00pm to 8:00pm

What should you do?

You should contact Jetstar or who you bought the airfare from to make arrangements for a full refund of affected flights or seek to have your ticket changed to a different flight, including Qantas flights.

Phoning Jetstar, may prove difficult – if you can find a number, but here is their video on what to do in the light of a canceled flight:

Alternately try their online chat.

2PAXfly Takeout

You booked Jetstar and you wanted service? Pull the other one.

There’s a reason ‘full service’ airlines are called ‘full service’.