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Month: March 2016

Virgin – Profit up, Frequent Flyer benefits down – or are they?

On Monday (Feb 29 2016) Virgin’s Velocity Frequent Flyer scheme announced some significant downgrades to the benefits to it’s members that will apply from June 1 2016. Points Expire after 2 years of non-activity This is no biggy for most regular flyers (hell, I’d qualify by just doing my yearly trip to Byron Bay at Xmas) – but is a bit of fine print that annoys the shit out of customers. It brings it into line with most schemes, where if you don’t have any activity, either earning or redeeming, then the points disappear. To me this seems petty,...

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